If you are unable to make your return to one of our store locations, in order to receive a refund you must first obtain a Return Authorization Number (“RAN”) and shipping instructions by emailing us at You are responsible for all return shipping costs. Items may be returned at any Tile Outlets of America store location provided you have your receipt. Each returned item must be in its original unopened packaging in new, sellable condition. We want you to be happy with your purchase so you have 90 days from the delivery date to return any item or items other than (i) clearance or sale items clearly marked as “nonreturnable and nonrefundable”, (ii) special order items marked as such on your receipt and (iii) sample purchases which may not be returned. It's part of our Peace-of-Mind Commitment. For that reason, we offer a Return Policy second-to-none. Tile Outlets of America takes very seriously Our Promise to You. Sales tax will be charged and collected as required by applicable federal or state law. These costs will be added to your invoice. The prices listed on this Site do not include shipping unless otherwise noted or sales taxes, if applicable. Furthermore, we reserve the right to discontinue the sale or change the price of any item at any time without notice. Product OrdersĪlthough we will use our best efforts to fill your order, there may be times when the item you want is not available. Since delivery dates are estimates, we cannot guarantee your order will be delivered by a specific date and we will not be responsible for any additional costs you may incur as a result of any shipping delays. Since shipping delays can occur, we recommend that you not schedule installation until you have received and inspected your order. If you would like expedited shipment, please contact us for a quote. Most orders will be delivered within 3 to 5 business days after shipment. Orders received by noon EST, Monday – Friday, will generally ship that business day and orders received after noon EST will generally ship the next business day.Īny orders placed AFTER noon EST Friday, and through to Sunday, WILL NOT be processed until the following Monday at 7 am. Currently we only ship to the continental United States. Shipping LocationĪll orders must be shipped to a physical address we will not ship to a PO Box. 
Please be sure to call or email us prior to placing your order if you would like know about this and other options. This rate will be added to your order upon your approval. Please select "Best Rate Possible" at checkout and we will work to negotiate the best rate available not listed on the major carriers. In some cases, we may be able to obtain lower shipping costs through alternative methods of shipping. The shipping cost will be added to the total cost of your order.Ĭalculated shipping charges are based on product weight, size, and carrier’s rates. Most orders are shipped via UPS Ground or FedEx Ground. Shipping costs vary depending upon weight and destination and are calculated by the shipping company.
The limit is 1 sample per item and samples may not be returned. Samples are not available for liners, borders, listellos, inserts, medallions and trims. The size of each sample will vary from 3” x 3” to 6” x 6” depending upon the item.
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SamplesĪll samples are $1.99 each and are shipped free within the continental United States. We will gladly help you resolve any warranty issues when there is a legitimate claim. WarrantiesĪll product warranties are limited to those offered by the manufacturer. We will match the price on any competitor sale item that otherwise qualifies. Our guarantee does not apply to competitor special order purchases, clearance, liquidation or damaged items, or to online purchases. Although we regularly price shop our competitors to insure you receive the lowest possible prices, if you happen to find the desired quantity of an identical in-stock item for less at another local retail competitor let us know and, upon verification, we will beat it by 5%.
Tile Outlets of America guarantees you will not receive a lower retail price from any competitor.
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